Property64
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Refund Policy

Property64 (“Property64,” “we,” “us,” or “our”)
Website: https://property64.com
Last updated: 2 November 2026

This Refund Policy explains how payments work on Property64 and when refunds are (and are not) available. By completing a purchase on Property64, you agree to this policy together with our Terms of Service and Privacy Policy.

1. Nature of our paid services

Property64 is a Bangladesh real-estate classified marketplace. Fees you pay on the platform are for digital services and virtual promotional items, not for physical goods. Paid items may include, depending on what you select at checkout:

  • Listing fees and listing renewals (to submit or extend a listing for review / publication under our rules)
  • Listing promotions such as Top, Bump Up, Featured, Urgent, and similar time-limited visibility boosts
  • Spotlight Member (or similar seller-profile placement)
  • Buyer lead unlocks (access to matched Smart Request buyer contact details, where offered)

Prices and availability are shown at checkout and may change at any time. Fees are typically charged in BDT.

2. Payments and third-party gateways

Payments are processed through third-party payment gateways (for example, SSLCommerz) and related banks or mobile financial services. Property64 does not store your full card or wallet credentials.

When you choose to pay:

  • You authorize the charge for the selected service(s)
  • Successful payment is validated with the gateway before we fulfill the order
  • If payment fails or you cancel at the gateway, the order is not fulfilled and no service is activated

Gateway fees, bank/MFS delays, or hold periods are controlled by those providers, not by Property64.

3. All sales are final

Property64 does not offer refunds once payment for a listing-related fee or promotional / virtual item has been successfully completed and recorded.

When you pay, you are buying access to a digital service or promotion that you chose voluntarily. Because these services are delivered digitally (and in most cases activated or queued immediately after successful payment), they are non-refundable, including where you later:

  • Change your mind
  • Decide not to use the listing or promotion
  • Edit, pause, archive, or remove the listing
  • Are dissatisfied with the number of views, inquiries, messages, calls, or leads
  • Believe the listing or promotion did not perform as you expected

Listing approval is not a refund trigger. Paying a listing fee or renewal moves your listing into our process (for example, moderation or renewal handling). Payment does not guarantee that a listing will be approved, remain live for any particular period beyond what we state in-product, or achieve any sales or rental outcome. Refusal, delay, or removal under our rules does not create a right to a refund.

4. No guarantee of leads, inquiries, or results

Publishing or promoting a listing on Property64 does not guarantee:

  • Any minimum number of views, clicks, or impressions
  • Any inquiries, chat messages, calls, or WhatsApp contacts
  • Any “leads,” matched buyers, or closed deals
  • Any particular ranking, placement, or share of traffic

Results depend on many factors outside our control, including listing quality and accuracy, price and location, market demand, seasonality, competition from other listings, how buyers search and filter, and your own response speed and communication. Promotions improve visibility opportunities within our product rules; they are not a promise of buyers or revenue.

Buyer lead unlocks (where offered) only unlock contact details for a matched Smart Request at the time of unlock. They do not guarantee that the buyer is still available, will reply, or will complete a transaction. Unlock fees are non-refundable after successful payment and unlock.

5. Technical issues, bugs, and incomplete fulfillment

If a payment is successfully taken but a promotion or paid digital service does not activate as described because of a system error, bug, or confirmed fulfillment failure on Property64’s side, our remedy is:

We will work through Support to deliver or restore the paid service (for example, activate or extend the applicable promotion / placement) so that you receive what you purchased.

We do not provide cash refunds for such cases when we can fulfill or cure the service. Where a charge appears on your statement but our systems show no valid paid order, contact Support with your transaction reference so we can investigate with you and, if needed, with the payment gateway.

Duplicate charges caused by a confirmed gateway or processing error will be reviewed case by case; our preferred resolution is correction of the service record or coordination with the gateway. Any goodwill adjustment, if ever made, is at Property64’s sole discretion and does not change this general no-refund rule.

6. Failed, cancelled, or abandoned checkouts

If you cancel payment at the gateway, close the payment window, or the gateway reports failure:

  • No paid service is activated for that attempt
  • No refund is due because no successful paid fulfillment occurred

You may retry checkout for a pending order where the product still allows it.

7. Chargebacks and payment disputes

If you open a chargeback, dispute, or reversal with your bank, card issuer, or mobile wallet for a Property64 purchase:

  • We may suspend related listings, promotions, lead unlocks, or account privileges while the dispute is reviewed
  • We may share order and fulfillment records with the payment gateway and financial partners

Please contact Property64 Support first so we can help resolve the issue without a formal dispute where possible.

8. How to contact Support

For payment, promotion activation, or billing questions:

  • Use the Support form on Property64 (Payments / Listings department as applicable)
  • Include your account email, order or transaction ID, listing ID (if any), approximate payment time, and a short description of the issue

We aim to investigate fulfillment and activation problems promptly and to ensure delivery of the digital service you paid for where a confirmed platform-side failure occurred.

9. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date above will change when we do. Continued use of paid features after an update means you accept the revised policy for new purchases. The policy in effect at the time of a given payment applies to that payment.

10. Summary

In short: successful payment for a listing fee, renewal, promotion, Spotlight placement, or buyer lead unlock is non-refundable. Low or zero leads after listing or promotion is not grounds for a refund, because results are not guaranteed. Changing your mind after payment does not entitle you to a refund. If a listing is not approved or is later removed under our rules, the fee remains non-refundable. If a paid promotion is charged but not activated because of a confirmed Property64 system or bug issue, we will fulfill or restore the service through Support rather than issue a cash refund. If payment fails or is cancelled at the gateway, no service is fulfilled for that attempt and you may retry checkout where available.

Property64
Bangladesh real-estate marketplace
https://property64.com