Frequently asked questions
Quick answers of some common questions.
How do I search?
Open Sale or Rent, then pick an area and a property type, such as an apartment, house, land, commercial space, or business. On the results page you can narrow by beds, baths, balconies, size, furnishing, facing, completion, and land type, where those apply to that kind of property. Sort by Recommended, Newest, Lowest price, or Highest price. Recommended puts Top Ads first.
How do I save an ad?
Log in and use Shortlist on the listing. Saved ads are under Shortlists in the dashboard. The count there is live ads only. A sold, rented, or expired ad drops off that count.
How do I post?
Use + Add Property. The form has four steps: Basics, Specs, Details, then Contact & publish. Choose sale or rent, then the property type. The fields change to match. A hostel asks whether you are offering a seat or a dedicated room. The last step shows either “Listing is free” or a listing fee in taka, and how many days the ad stays up after approval. You also choose your role there: property owner, property delegate, agent, agency, real estate company, or developer. That role appears on your ads and on your public profile. To change it later, edit your profile.
Add at least one photo. You can add up to five. Each file can be jpeg, jpg, png, or webp, up to 5MB. The first photo is the thumbnail. Tap another photo if you want a different one. A YouTube link is optional.
What do the statuses on My Properties mean?
Pending means the ad is in review and is not on the site yet. Needs changes means open the note, edit the ad, and send it again. Live means people can find it. Expired means the published days have run out. Use Renew to send it back for review. Rejected and Taken offline mean the ad is not public. Sold and Rented mean you closed it.
How do I edit or close an ad?
Open it from My Properties. Edit updates the text, price, and photos. Mark as sold or Mark as rented takes it off the market and closes the contact buttons. The same ad can be renewed from there once it has expired.
How do I report a suspicious listing?
Use the report option on the listing page, or contact us from the Contact page with the listing link and what looks wrong. We review reports to keep the marketplace safer.
What do the promotions do?
On the last step of posting, or later from Manage → Promote, you can add one or more of these. Each one runs for the number of days you select. Top Ads sit first in Recommended search. The newest Top purchase is the highest. Bump Up sits in Recommended search below Top Ads. Featured appears in the homepage Featured blocks and in Featured slots on browse pages, with a star on the ad. Urgent adds an Urgent ribbon on the ad. It does not change the search position.
You can buy Top and Bump Up on the same ad. You cannot buy the same one again while it is already active. If you pay before the ad is approved, that promotion waits and starts when the ad goes live.
What is Spotlight Member?
It promotes your profile rather than one ad. In the dashboard, use Become a Spotlight Member. While it is on, the date it runs until is shown there, and a badge appears on your profile.
Where are my receipts?
Open Payments in the dashboard. A paid order has Download invoice. The invoice names what you bought: a listing fee, a renewal, a promotion, Spotlight Member, or a buyer-lead unlock.
How do I reach Property64?
Open Support, choose the department, and send the message. Include the ad link or the order number if you have one. The reply comes back by email.